🔹 Free Plan Support
Users on our Free Plan (8GB storage) have access to:

• Self-service documentation and tutorials here
• Access to the Nextcloud Community Forum
• Free YouTube HowTo Tutorial Access
• Helpful on-boarding tips during the first 7 days

📌 Please note: Support requests from Free accounts are not handled by our customer support team beyond initial guidance. To receive direct assistance, we recommend upgrading to a paid plan.

🔹 Paid Plan Support (Nextcloud One & Private Cloud & Business Cloud)
All paid users enjoy full customer support, including:

• Email support with guaranteed response times
• Assistance with sync, sharing, performance, storage, and more
• Escalation access to senior technical support when needed

✅ Paid support is included with Nextcloud One and Private Cloud and Business Cloud subscriptions.

🔹 Need Extra Help?
If you're a Free user and require one-time support, we offer:

• One-Time Support Ticket: €9
• Upgrade to Nextcloud One for ongoing premium support starting at €6.44/month